Return & Refund Policy
At Matcha Mania Studio, every order is made with care and produced specifically for your brand. As most of our products are customised and made to order, we encourage customers to review all product specifications, artwork, and digital proofs carefully before approving production.
If something isn't right, we're here to help.
ORDER CHANGES & CANCELLATIONS
Orders may be amended or cancelled only before production has commenced.
As production may begin on the same day that artwork is approved and payment is received, please contact us as soon as possible if you need to make any changes.
Once production has started, orders cannot be cancelled or modified.
RETURNS
As all customised products are made specifically for each customer, we do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection by the customer
- Customer-supplied artwork errors after approval
- Minor variations that fall within normal manufacturing tolerances
REFUNDS
We will gladly investigate any issues with your order.
Refunds, replacements, or repairs may be offered where products are confirmed to be:
- Faulty or damaged upon delivery
- Incorrectly supplied
- Inconsistent with the approved artwork or agreed specifications
- Affected by verified manufacturing or production defects
Each request is assessed individually. Depending on the circumstances, Matcha Mania Studio may choose to repair, replace, partially refund, or fully refund the affected products.
REPORTING AN ISSUE
Please notify us within 30 days of receiving your order.
To help us investigate your request, please provide:
- Your invoice number
- A brief description of the issue
- Clear photographs or videos showing the problem
Our team will review your request and work with you to reach a fair resolution as quickly as possible.
PRODUCT VARIATIONS
Because each order is produced using custom manufacturing processes, minor variations may occur between production batches.
Small differences in colour, print position, size, material texture, stitching, finish, or product dimensions are considered normal manufacturing tolerances and do not constitute defects.
Where colour accuracy is important, we recommend providing Pantone® colour references whenever possible. Please note that exact colour matching cannot always be guaranteed across different materials and production methods.
DELIVERY
Delivery dates provided are estimates only.
We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other events beyond our reasonable control.
INTELLECTUAL PROPERTY
Customers are responsible for ensuring they own, or have permission to use, all artwork, logos, trademarks, and other intellectual property supplied for production.
By placing an order, you confirm that you have the necessary rights to reproduce all submitted materials. Matcha Mania Studio accepts no liability for any claims arising from customer-supplied artwork.
NEED ASSISTANCE?
If you have any questions about your order or this policy, please contact us. We believe great customer service doesn't end when your order is delivered, and we'll always do our best to help.